What difference would it make to the effectiveness of your team if defensiveness were reduced and trust increased by 50% tomorrow?
Behavior as Usual = Unaccountable as Usual
“Behavior as usual” results in “relationships as usual”, meaning fear-based, characterized by defensiveness such as pretending, blaming, denying, rationalizing, judging, not listening, pocket vetoes, hidden agendas, us vs. them, turf wars, gossip, grudges, smoke screens, back channeling, “yes men”, etc.
In the vast majority of organizations, people simply do not trust each other.
Behavior as Usual = Mistrust as Usual
Optimal human performance in any endeavor is neither attainable nor sustainable if the players do not trust one another.
Company Politics –What is it costing you?
The sum of all the employees’ fear feeds the traditional mistrust that cripples if not bankrupts an organization’s potential. Notice how guarded, careful, and watchful people are around one another, especially with their boss, and in meetings. Fear daily drains human energy that would otherwise be available to move the company’s business ahead. In effect, the organization is “scared stiff”; contracted and stagnate rather than expanding, which reflects the leadership openness and accountability.
The real problems get solved when the people solving them get real.
Beyond IQ: The New Frontier
It is not enough to be both bright and hard working. That is a given for participation on elite, high octane teams. What distinguishes such teams from one another is not their IQ. Smart people who don’t trust one another are simply more capable of defensive behaviors and political maneuvering.
Extraordinary productivity comes not only from innate gifts, but from how quickly team members build trust with one another, which is not a function of IQ. Building trust requires being open and accountable -which seems counter intuitive to most people in the workplace, and therefore requires courage more than IQ.
When people trust one another they are accountable, transparent, and non-defensive, resulting in extraordinary energy for work and life.